Terms and Conditions

By using this website, you accept these terms.

This page outlines the rules, user responsibilities, and purchasing conditions that govern your use of our custom online printing services.

1. Scope of Application and Contracting Parties

These Terms and Conditions govern all use of the Example Store online platform, a specialized web-to-print service allowing users to order custom-printed products, upload digital artwork, and utilize integrated design templates. By accessing the platform, creating a user account, uploading assets, or placing an order, you agree to be bound by these comprehensive terms. These terms apply to both individual consumers and business-to-business (B2B) entities contracting with Your Company Ltd, a company registered at Your registered office address, Your country of registration (Company Number: 00000000).

2. Web-to-Print Services and User Obligations

Example Store provides advanced digital tools allowing end-users to upload their own digital assets (supported file formats include high-resolution PDF, SVG, JPEG, and PNG), manage asset libraries, and apply these assets to customizable physical print templates.

By uploading any digital file to our servers, you represent and warrant the following absolute conditions:

  • Intellectual Property: You hold all necessary intellectual property rights, copyright licenses, and commercial permissions to use, reproduce, modify, and authorize the physical printing of the uploaded artwork.

  • Non-Infringement: The uploaded content does not infringe upon the copyrights, trademarks, design rights, or personal privacy rights of any third party.

  • Lawfulness: The content is not illegal, defamatory, obscene, nor does it promote hate speech or violate the criminal laws of Your country of registration or the broader European Union.

Your Company Ltd operates automated pre-press workflows but reserves the absolute right to reject orders, halt production, or delete uploaded assets that violate these terms or applicable laws. You agree to fully indemnify, defend, and hold Your Company Ltd harmless against any and all third-party claims, legal fees, or damages arising from the production of unauthorized, infringing, or illegal content supplied by you.

3. Content Governance and the Digital Services Act (Notice and Action)

As a platform facilitating the storage of user-uploaded digital assets, Example Store acts as a hosting service under Article 16 of the EU Digital Services Act. We maintain a zero-tolerance policy for intellectual property theft and illegal content.

If any individual, rights holder, or trusted flagger believes that content hosted on our platform infringes intellectual property rights or constitutes illegal content, they must submit a formalized statutory notice to your-email@example.com.

A legally valid notice must contain:

  • A sufficiently substantiated explanation of the reasons why the content is alleged to be illegal or infringing.

  • A clear indication of the exact electronic location of the information (e.g., asset ID, URL, or screenshot of the template).

  • The name and contact email address of the individual submitting the notice.

  • A declaration confirming a bona fide belief that the information provided is accurate and complete.

    Upon receipt of a compliant notice, Your Company Ltd will act expeditiously to review the claim, suspend the associated printing order, and disable access to the contested material to maintain a safe and lawful digital environment.

4. Technical Specifications and File Quality Liability

The user is solely and exclusively responsible for ensuring that uploaded files (PDF, SVG, JPEG, PNG) meet the necessary technical specifications for high-quality print production. This includes ensuring adequate resolution (DPI), correct color profiles (e.g., CMYK vs. RGB), proper bleed margins, and the embedding of fonts.

Example Store utilizes automated pre-press systems and cannot be held liable for poor print quality resulting from low-resolution uploads, pixelation, typographical errors entered by the user, or incorrect color formatting inherent in the submitted digital file. Production proceeds strictly based on the digital proof approved by the user at checkout.

5. Statutory Right of Withdrawal and the Article 16 Custom-Made Exemption

If you are purchasing as a consumer (a natural person acting outside their trade or profession) located within the European Union, you generally possess a statutory right to withdraw from a distance contract within 14 days without giving any reason, in accordance with the EU Consumer Rights Directive (2011/83/EU).

CRITICAL EXEMPTION (Article 16(c) of Directive 2011/83/EU): The right of withdrawal does NOT apply to the supply of goods made to the consumer's specifications or clearly personalized. Because Example Store provides bespoke web-to-print services where products are exclusively manufactured based on the specific artwork, designs, and templates customized by you, all sales of printed goods are final once production has commenced. You explicitly acknowledge that by placing an order for a custom-printed product, you forfeit the 14-day statutory right of withdrawal for that specific item.

6. Defective Goods and Statutory Guarantees of Conformity

The exemption to the right of withdrawal strictly applies to buyer's remorse and does not affect your statutory warranty rights regarding defective goods or severe manufacturing failures.

Defect Category Remedial Action by Example Store
Transit Damage (e.g., parcel crushed by courier resulting in damaged prints). Full replacement or refund upon provision of photographic evidence and damage claim receipt.
Manufacturing Defect (e.g., physical binding failure, incorrect substrate used, massive color inversion due to RIP error). Immediate free replacement, repair, or full refund depending on technical feasibility.
User File Error (e.g., blurry JPEG, spelling mistake in text, image cut off because bleed lines were ignored). No statutory liability. Replacements are at the sole discretion of management and may incur full reprint costs.

To process a legitimate defect claim, you must contact us within 14 days of delivery at your-email@example.com, providing your order number and clear photographic evidence of the manufacturing issue.

7. Pricing, Payment, and Production

All prices displayed on the platform are in the local currency and, unless explicitly stated otherwise for B2B portal views, include applicable VAT (VAT Number: GB000000000). Shipping, handling, and potential customs costs are calculated dynamically and presented prior to the final checkout authorization. Payment must be completed in full using the approved electronic payment gateways provided on the platform before digital assets are routed to our production facilities.

8. Governing Law and Jurisdiction

These Terms and Conditions, and any disputes arising from your use of the web-to-print platform, are governed by the laws of Your country of registration, explicitly excluding its conflict-of-law rules and the UN Convention on Contracts for the International Sale of Goods (CISG). For commercial (B2B) clients, the exclusive place of jurisdiction for all disputes is the registered office of Your Company Ltd. For consumers, the mandatory consumer protection provisions of the country in which the consumer habitually resides remain fully unaffected and applicable.