Frequently Asked Questions
Your guide to ordering, file preparation, and shipping procedures.
From business cards to large-format displays: making custom printing simple and accessible.
FAQs
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Ordering & Production
Information on how to place an order, our production timelines, and available print options.
Still unsure? Chat with us — Mon–Fri 8:00–18:00 CET.
Our standard production time is 3-5 business days for most products. Large format and custom-finished items generally require an additional 2-3 business days.
Yes, we offer rush production and expedited shipping options at checkout for an additional fee, depending on the product and current press capacity.
Most standard products, such as business cards and flyers, have a minimum order quantity of 50. Large format items like banners and posters can be ordered as single units.
Orders can be modified or canceled within one hour of placement. Once an order enters the active production queue, no changes or cancellations can be made.
Yes, a free digital PDF proof is provided for your review. Production begins only after you officially approve the proof, ensuring your layout is correct before printing.
File Preparation & Design
Guidelines for setting up your artwork files to ensure the highest quality print results.
Still unsure? Chat with us — Mon–Fri 8:00–18:00 CET.
We prefer print-ready PDF files. We also accept high-resolution PNG, TIFF, and JPEG files for basic print jobs.
All images and artwork must be at least 300 DPI (dots per inch) at their final printed size to ensure crisp, clear results without pixelation.
Bleed is the artwork that extends past the trim line to prevent unwanted white edges after cutting. We require a 0.125-inch (3mm) bleed on all sides of your document.
All files must be submitted in CMYK color mode. Submitting files in RGB will result in noticeable and unpredictable color shifts during the printing process.
Yes, we provide free blank layout templates in AI, PSD, and PDF formats for all our standard products directly on their respective product pages.
Shipping & Returns
Details regarding delivery methods, shipping costs, and our quality guarantee.
Still unsure? Chat with us — Mon–Fri 8:00–18:00 CET.
We ship nationwide as well as to select international destinations. Applicable international shipping rates and customs fees are calculated at checkout.
Shipping costs are determined by the total weight and dimensions of your packaged order, as well as the delivery destination.
Yes, we offer unbranded, blind drop-shipping for resellers and agencies at no additional cost. You can select this option during the checkout process.
If your order is damaged in transit, contact our support team within 48 hours of delivery with photos of the damaged packaging and product. We will expedite a replacement.
Because all products are custom manufactured to your specifications, we do not accept returns. If there is a verifiable manufacturing defect, we will reprint the affected items at our expense.